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City tax:
The city tax is valid from the 1st may until the 30th September. It costs 2,30 euro per person per night up to 10 nights. Children under 10 years do not pay.

We wish to inform you that due to Italian law, we can not accept cash payments above 1.999,00 euro from italian citizen, EU and EXTRA EU citizen who wants to pay more than 999,00 euro in cash have to fill in a self declaration form of nationality and residence. Thank you for your understanding. 

What is the standard time for check-in and check-out?
Check-in: 2 p.m.
Check-out: 10 a.m.

Can I check out late in the evening? 
For particular needs, please contact us directly.

Is it possible to have a baby cot in the room?
A baby cot is available on request and is free of charge for children under three years of age.

Do you have facilities and services for disabled people?
Yes, we have, but it is good practice for the guest to check out our structure personally or call before booking.

Do you have no-smoking rooms?
All our rooms are no-smoking ones and all of them have a balcony where smoking is allowed.

The prices shown on the internet include breakfast?
All our prices are expressed in euro and include a breakfast buffet.

Are there supplementary taxes to pay?
Only the citytax.

General terms for a booking cancellation:
Cancellation policy for bookings made through our official web site www.hotelaurora.org, by mail or over phone, except all promotions:
- If cancelled/modified until 4 p.m. up to 3 days before date of arrival, no fee will be charged.
- If cancelled/modified later or in case of no-show, the cost of the amount up to 3 nights will be debited on the credit card given as guarantee.
- In case of delayed arrival or early departure, the total cost of the stay will be charged.
- To confirm your booking, the hotel may proof if the indicated credit card is valid, by doing a pre-authorization of the amount of maximum 3 nights. If the guest does not provide a credit card or the indicated credit card is not valid, the hotel will not guarantee your booking.
- Different policies can be applied for bookings of 4 or more rooms.
- These conditions are not valid for bookings made through travel agents.

Promotions have a different cancellation policy.

Is the use of the beach included?                                                                                              
Yes, a place on the beach with sun umbrella, sunbed and towel is included. The sunbed with pad at the pool have an extra cost of 8,00 euro per sunbed per day.

Is it possible to have breakfast outside?                                                                                                       
Yes, breakfast is served on the seafront patio, except on rainy days.

The halfboard treatment includes the dinner in the dining room.

Restaurant "Al Sole" on the terrace:                                                                                                      
Enjoy lunch and dinner in our restaurant "Al Sole" on the terrace. (The service is not included in the half-board treatment)

Does the hotel have access to the internet?
The hotel has free wi-fi internet connection in all rooms and throughout the building.
There is also an internet point for all guests in the hotel lobby.

Are there rules for pets?
On request our guests may bring their pets with them in Standard and Seaview Classic rooms.
Animals are not allowed on the beach and in the restaurant. Dogs must be kept on a leash.            
A daily supplement is required for cleaning costs.

At what time is the wellness area open?
Every day from 03.00 p.m to 09.30 p.m, in case of bad weather from 10.30 a.m to 09.30 p.m

What do I need to enter the saunas?  
You do not need to bring anything and it is free.


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